Typology Support

My tracking is not progressing

First, check the tracking on your local postal service website. Since they are in charge of it after it crosses the borders, they will have the most recent updates.

Also, remember that it is in transport during business days so it might be updated in the next few days specially for orders placed before the weekend.

The packages are scanned each time they pass to a different step (local carriers, customs) so if it is between two steps, it is normal if it does not move until the next scan. If any anomaly is detected, you can contact our customer service for more information.