Frequently asked questions
What are our delivery options?
For the United States, click here
For the UK, click here
For Germany, click here
For Europe and the rest of the world, click here
We are working with DHL express for now - $6.90 - Free shipping over $60 - 3 to 5 business days
Please note that these delivery times are given as an indication and are dependent on the carriers. Typology cannot be held responsible for any delays that are out of our control. The delivery costs will not be reimbursed if the deadlines are not respected by the services.
Moreover, any customs charges are your responsibility for deliveries outside the European Economic Area.
The US website only delivers within the USA. If you want to ship your order in a different country even to Canada, you will have to order through the Global website.
Will I have to pay customs fees upon receiving my order?
Customs charges are specific to each country and depend on the amount of your order. The charges by customs are your responsibility.
What if my Tracking package says it’s been delivered but I haven't received it?
If you haven’t received your package, we recommend you check with your neighbors or your building’s caretaker who may have collected it. It’s also possible that the delivery status has been updated slightly in advance and that the package will arrive later that day. If you still have no sign of your package, write to us at SUPPORT_CONTACT_PLACEHOLDER so that we can find a solution together.
We also remind you that any report concerning your order must be communicated to our customer service within 14 days following the delivery date of the parcel indicated on the tracking.
My package got sent back to the sender, what’s going to happen to it?
If the address you provided is incomplete, or if your package was damaged during transport, the package may be automatically returned to us. In this case, please contact us at SUPPORT_CONTACT_PLACEHOLDER, sharing your full address if necessary, so that we can send you a new package as soon as possible.
Returns and refunds
Can I return my order?
Unfortunately returns are not possible. Being a B Corp company, our mission is to reduce our carbon footprint as much as possible, we no longer accept returns from the US.
Because we do not have a local warehouse for now, as ours is located in Paris, each shipment represents an even more significant environmental impact than local deliveries.
Has my order been processed?
Once your order is validated, you will receive an email confirmation with your order number. If your Typology account is active, you will find your order history in your customer space in the "My orders" section.
How to create my account?
Create a Typology customer area by clicking on "Connection" at the top right of the screen, then "Create an Account" and let yourself be guided. Creating your Typology account will only take a few seconds.