Frequently asked questions

1. For the United States, click here

2. For the UK, click here

3. For Europe and the rest of the world, click here

Shipping prices for the UK:

DHL express - 9.90£ - 2 to 3 business days

Royal Mail - 5.90£ - Free shipping over 55£ - 4 to 6 business days

For the rest of the world :

Colissimo (local carrier) - 5.90e - Free shipping over 50e - delays depend on the country

Depending on the country of delivery, restrictions by customs services may apply to the customer.

The UK website only delivers within the UK. If you want to ship your order in a different country, even though you are currently in the UK, you will have to order through the Global website. 

Please note that these delivery times are given as an indication and are dependent on the carriers. Typology cannot be held responsible for any delays that are out of our control. The delivery costs will not be reimbursed if the deadlines are not respected by the services.

For United Kingdom there are no VAT for total orders below ￡135. If your order is above ￡135, your courier will inform you about the relevant charges owed. Please note it will be your responsibility to pay these duties.

For the other countries,customs charges are specific to each country and depend on the amount of your order. The charges by customs are your responsibility.

If you haven’t received your package, we recommend you check with your neighbors or your building’s caretaker who may have collected it. It’s also possible that the delivery status has been updated slightly in advance and that the package will arrive later that day. If you still have no sign of your package, write to us at hello+global@typology.com so that we can find a solution together.
We also remind you that any report concerning your order must be communicated to our customer service within 14 days following the delivery date of the parcel indicated on the tracking.

If the address you provided is incomplete, or if your package was damaged during transport, the package may be automatically returned to us. In this case, please contact us at hello+global@typology.com, sharing your full address if necessary, so that we can send you a new package as soon as possible.

The packages are deposited directly in the mailboxes for Royal Mail deliveries and do not require a signature or a call from the carrier before delivery.

Please also note that the Post Office is the decision-maker for your parcel as soon as it is handed over and that any decision taken by the deliveryman is outside our control. In case home delivery is not possible for the deliverer, he is unfortunately entitled to drop it off at a pick-up point (often the nearest post office) instead of the home address. A reshipment will be possible to your address if you are not able to collect it once the package has been returned to us.

Please note that all our parcels are shipped from France, near Paris. The delays for distant countries will therefore be longer as they go through the French postal service, then the local country's postal service and the local customs. Please expect several weeks for long distance destinations, especially those on another continent. These delays are normal for such destinations and do not result from our goodwill.

A possible reshipment of the order will only be granted if any anomaly is declared by the carriers, otherwise you will unfortunately have to wait.

We also invite you to go directly to your local post office and to their website for more information about your parcel. We remind you that the postal services of some countries do not communicate with the French post office and that from the moment the parcel is taken in charge in your country, the parcel is under their responsibility. Any further information will be handled directly with them as we are not able to contact them.

We will of course gladly provide you with assistance if any issues are reported regarding the delivery of your parcel.

You have 14 days after receiving your order to return any products. These products must be unopened and in their original condition.

If you would like to make a return, please contact our customer service at hello+global@typology.com. To facilitate the process, remember to give us your order number, the list of products you wish to return, and the reason for returning them. We will then email you a return label for you to return your items to us. The cost of this label will be deducted from your refund. Returns must be made within 14 days of receiving your order.

Your package will be returned by the same carrier as the one you selected for your shipment. In all cases, we recommend you keep your proof of deposit to make sure you will be able to be refunded even in the event of an incident occurring with your package.

We will reimburse you within 14 days after receiving and verifying the returned products. The refund will be made using the same means of payment as the one you used at the time of purchase.

If you have not received your refund after 14 days, you can send us your proof of parcel deposit at hello+global@typology.com which will ensure a refund.

We don’t offer exchanges at this moment. If you no longer want your product(s), please write to us at hello+global@typology.com to make a return.

Once your order is validated, you will receive an email confirmation with your order number. If your Typology account is active, you will find your order history in your customer space in the "My orders" section.

First, check if a direct charge has been made on your account. It’s possible that the payment was not successful and your order was not validated. If you have been charged, we recommend you check your spam emails in case our email may be there. If you still have not received an email, there may be a typo with the email address you entered: in this case, write to us at hello+global@typology.com so that we can verify and resend your confirmation email.

Your package will be shipped within 24 to 48 working hours after validation of your order. If you place your order on the weekend or on a public holiday, your products will be dispatched within the next two working days.

Our current order fulfillment timelines are experiencing slight delays due to COVID-19 safety protocols and a reduced capacity at our warehouse. In addition COVID-19 may affect some delivery timeframes, with some courier services occasionally experiencing unexpected delays in transit, or delays in providing tracking details.

Please allow up to 8 business days of additional processing time for orders placed with Royal Mail Shipping or up to 5 business days with our expedited option.

When your order is shipped, you’ll receive an email with a tracking number that allows you to view the delivery steps on the chosen carrier's website. You can also follow the status of your order from your customer area, in the "My orders" section.

Once your package has been shipped and taken care of by the carrier, you will receive a shipping confirmation email from us. You will find in this email your tracking number, which will allow you to track your package on the site of the carrier you have chosen.

If you have a Typology customer account, you can also find your tracking number in the "My orders" section then "Tracking code", once the package has been shipped.

If you wish to change the delivery terms of your order, write to us as soon as you receive your order confirmation at hello+global@typology.com. If your order has not yet been taken over by the warehouse, we can modify it. Otherwise, our customer service will work with you to find the most suitable solution so that you can receive your order in good conditions.

We will only be able to cancel your order if it has not yet been picked up at the warehouse. Write to us as soon as possible at hello+global@typology.com so that we can take your request into account. If we can no longer cancel your order, our customer service can help you organize a return for your products if necessary.

Consult the return conditions.

You can download all your invoices directly from your customer area in the "My orders" section. If you placed your order as a guest, feel free to create your customer account to make it easier to track your orders, or ask us for your invoice directly at hello+global@typology.com.

If you have a problem with your order, have your order number ready and contact us at hello+global@typology.com. Our customer service will help you find a suitable solution.

Create a Typology customer area by clicking on "Connection" at the top right of the screen, then "Create an Account" and let yourself be guided. Creating your Typology account will only take a few seconds.

To connect to your Typology space, click on "Connection" at the top right of the screen. Simply enter your email address and password then validate!

If you are having difficulty identifying yourself, you may have shopped as a guest before on our site. To remedy this, create a Typology space by clicking on "Connection" at the top right, then "Create an Account".

If you already have an account but you are denied access, click on "Forgotten Password" and follow the procedure. Also make sure that the email indicated is correct and contains no errors.

If needed, contact us at hello+global@typology.com.

You can choose to change your Typology account password at any time. Click on "Connection", then on "Forgotten Password". You will then receive an email allowing you to reset it.

You have access to the invoices for all your orders via your Typology account. Log in by entering your email and password, then click on "My Orders". These invoices are easily downloadable.

You can memorize your delivery addresses to avoid having to enter them when validating your order. To do this, go to your Typology space then in « My Addresses ». You can then add, modify or delete your favorite addresses.

Subscribing to the Newsletter will allow you to follow our news and advice on Typology products and to be informed of the re-stocking of your favorite treatments. To receive it, all you need to do is go to the bottom right of the screen and enter your email in the "Newsletter" box.

Subscription to the newsletter does not automatically result in the creation of a customer account.

If you wish to delete your account, contact our customer service via hello+global@typology.com who will delete all data concerning you, within 24 hours of your request.

The gift card can only be used on the website where it was purchased (FR, Global, UK or US). We therefore invite you to buy it on the website of the person you are offering the card to. Please note that the card is only valid for the person who received it by email, so make sure you are logged in or that you enter the correct email address while ordering.

The card cannot be combined with other offers, so you will not be able to take out a subscription at the same time or benefit from another current offer.

The card can be used several times until its credit balance is reached.

Every skin is different. However, it is necessary to establish a fixed routine which will have to be personalized according to the skin concerns of each one. We recommend waking up your skin gently every morning using a non-abrasive cleanser. Then apply your targeted treatments and hydrate. Remember to apply a suitable sunscreen to finish your morning routine.

At the end of the day, cleanse your skin without attacking it, then apply your specific skincare products, and always finish with the products with the most oily texture to regenerate your skin.

When a product is contraindicated during pregnancy or breastfeeding, this information will be mentioned on the product page under the "Precautions for use" section. These are generally products containing essential oils, certain hydrolates or molecules not recommended during pregnancy such as retinol.

Our teams have taken care to develop a personalized and reliable tool for you.

Our diagnosis (link) will recommend a prescription adapted to your skin. All information is also provided on the product sheets on our site, including skin concerns and the type of skin concerned. If you have a question about this, please do not hesitate to contact our team via hello+global@typology.com.

Each product has specific precautions for use, we recommend you carefully read each product sheet that we take care to update regularly. The words "not recommended for sensitive skin" must appear there when the product is not suitable.

If your skin is reactive, we recommend testing out the product beforehand by applying a small amount of product around your elbow and wait 24 to 48 hours for any possible reactions.

If your skin reacts to a Typology product, stop using it immediately and write to us at hello+global@typology.com. If you have photos to send us, that's even better! Our scientific team will study your case with the greatest attention in order to determine the cause of your reaction and to provide you with the best support in this process.

None of our products are tested on animals, in accordance with the law in force within the European Union.

All our products are vegan, that is to say that none of our treatments contain any cosmetic ingredient or active ingredient of animal origin.

Our products can be stored in a dry place at room temperature. Some of our serums are photosensitive (exposure to light can alter the effectiveness of the product), for this purpose the bottles are amber in order to best protect the formula. Some treatments such as hydrolates can be kept cool, only to diversify the sensations during their application.

Some products may change over time due to their high composition in natural materials; the latter are not generally inert and tend to change color or smell over time. However, we control the stability of our products in order to guarantee maximum efficiency and safety under normal conditions of use.

We currently do not have any stores. Typology is a 100% digital brand and does not work with any intermediary or reseller. This is what allows us to offer you quality products at affordable prices.

We do not offer samples for our skincare range. However, most of our products are available in mini formats which allows you to test them before purchasing the full size product. We are of course available to answer your questions and help you choose the products that will suit you best. You can also consult the customer reviews published on our site at any time to finalize your choice.

Go to your favorite product’s page. In most cases, we’ve added an option to set up an alert for your desired product. Subscribe to receive an email notification when the product is back in stock by clicking on "Notify me". You can also subscribe to our newsletter and check out our social networks for updates on sold out products being available again.

None of our products have been tested for use with microneedling, so we aren’t able to recommend this application technique for our products.

If you have any questions or would like to know more about one of our products, you can ask a question directly via the relevant product page by clicking on "Ask a question" in the FAQ section.

Beforehand, we’d recommend you consult the questions and answers that have already been published in our FAQ to check if we've already answered your question.

You can also write to us at hello+global@typology.com.

You can return your empty bottles to us for recycling! Write to us directly at hello+global@typology.com for more information.

Unfortunately, your Typology purchases are for personal use only. Please note that we reserve the right to reject or cancel an order if we have reason to believe that your order is not for personal use.

Unfortunately, your Typology purchases are for personal use only. Please note that we reserve the right to reject or cancel an order if we have reason to believe that your order is not for personal use.

When you confirm your order on our site, you can pay for your purchases in several ways:

• Via credit card (Visa, Mastercard, Maestro or American Express)

• Via bank transfer: Bancontact (Belgium)

• Via Paypal

• Via e-gift card and gift card

Our site does not allow payments in several installments or by check.

The total amount of your purchases will be debited during the validation of your order.

Making a payment on our site is completely secure with our STRIPE payment feature.

STRIPE is subject to an SSL-type security system, guaranteeing all your banking data is well protected. We do not save any of your bank details.

If you’re experiencing issues with adding or removing products to your basket, we recommend you delete the cookies and other site data stored on your Internet browser, then reconnect to our site.

Typology unfortunately does not offer promotional codes.

If you’re experiencing issues with adding or removing products to your basket, we recommend you delete the cookies and other site data stored on your Internet browser, then reconnect to our site.

We’ll be happy to answer your questions, Monday to Friday - 10 a.m. to 6 p.m. Expect a response within 24 hours. For any requests made during French public holidays, we’ll take note of your messages the next day.

The deadlines may also vary depending on the time of the year, such as Christmas.

Feel free to write to us at hello+global@typology.com.

If you’re a professional, you can also write to us at hello+global@typology.com. Your request will be forwarded to the relevant department.

We currently don’t offer a distributor partnership. Our products are currently exclusively available on our site.

Would you like to join our team? Apply here.