Frequently asked questions

  • Shipping

  • How Does the Containment Impact My Order Delivery?

  • I Had to Leave My Home. Is It Possible to Change the Shipping Address for My Package?

  • Are Deliveries outside of France Still Permitted?

  • Delivery Countries

  • Shipping Fees

  • How Can I Track My Order?

  • How Can I Access My Customer Account?

  • I Want to Find My Previous Orders

  • I’m Having Issues Connecting to My Customer Account

  • Can I Preorder an Out of Stock Product?

  • My Bank Account Was Debited But I Haven’t Received a Confirmation Email

  • How Do I Return a Product?

  • Are My Payments Secure?

  • What Precautions Are There for My Products?