Frequently asked questions

• Shipping

  For the United Kingdom, European Union and Switzerland, and due to the containment policies currently in place, the delivery methods offered are:

  • Tracked letter (for small packages).
  • Home delivery in 3 to 4 days.
  • Express delivery is also available in some countries

  To facilitate the delivery process, be sure to fill in all the contact details including your telephone number, email address, mailbox number, etc.

  Normally, you have several methods of choice for your shipment:

  • Tracked letter
  • Home delivery in 3 to 4 days
  • Shipping to a delivery point if available in your country

  For the United States, the delivery method offered is:

  • Home delivery via DHL (3 to 5 business days)

  For the rest of the world, the delivery method offered is:

  • Tracked package through postal service (7-14 days deliveries)

• How Does the Containment Impact My Order Delivery?

  The dispatch of orders and deliveries are maintained. Please note that the delays may be longer than normal. We’re sorry for the inconvenience.

  To facilitate the delivery work, be sure to fill in all the contact details including your telephone number, email address, mailbox number, etc.

  Same-day deliveries requiring a signature and deliveries to a drop-off point are cancelled until the situation improves

• I Had to Leave My Home. Is It Possible to Change the Shipping Address for My Package?

  If your package has already been shipped, it’s therefore currently being dispatched. We recommend you contact our customer service who will do their best to find a solution for you.

• Are Deliveries outside of France Still Permitted?

  Deliveries in Europe, USA and Canada will be maintained. Please note that the arrival may be longer than usual due to possible border controls.

• Delivery Countries

  We offer deliveries throughout the following countries:

  • Australia

  • Austria

  • Belgique

  • Bulgaria

  • Canada

  • Croatia

  • Cyprus

  • Cz. Rep

  • Danemark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • Iceland

  • Ireland

  • Italy

  • Japan

  • Korea

  • Latvia

  • Lituania

  • Luxemburg

  • Malta

  • Nederlands

  • Norway

  • Poland

  • Portugal

  • Romania

  • Slovakia

  • Slovenia

  • Spain

  • Sweden

  • Switzerland

  • United Kingdom

  • United States of America

  If your countries doesn’t appear on this list it is possible that we are not able to ship yet.

• Shipping Fees

  United Kingdom

  Standard Delivery to the United Kingdom - £5.90 We offer free shipping on orders over £50 for Standard delivery.

  Custom fees (over 135£) are not included in shipping fees.

  European Union and Switzerland

  Standard Delivery to the European Union - €5.90 We offer free shipping on orders over €50 for Standard delivery.

  Shipping to Switzerland doesn't include custom fees.

  United States

  Standard Delivery to the United States - $6.90 We offer free shipping on orders over $60 for Standard delivery

  Rest of the World

  Standard Delivery - €5.90 We offer free shipping on orders over €50 for Standard delivery.

  Custom fees are not included in shipping fees

• How Can I Track My Order?

  When you place an order, an email will be sent to you containing your order summary and your tracking code. You can then go to your customer account and find the tab "My Orders" to follow the status of your delivery.

• How Can I Access My Customer Account?

  Create a customer account at any time by visiting this page. When you place an order on typology.com, you can also create an account and find your order history.

  Next time you visit our site, simply sign in by re-entering your email and password by clicking on "connect", or by visiting the connection page.

• I Want to Find My Previous Orders

  You can log into your customer account at any time and access your order history. To obtain your invoice, choose the order you want and click on the "download" icon next to it.

• I’m Having Issues Connecting to My Customer Account

  If you can’t connect to your customer account but have placed an order, it’s possible that you have placed an order as a guest. Try creating a customer account on this page.

  If that didn’t work, be sure to write to us so we can solve this for you.

• Can I Preorder an Out of Stock Product?

  Popular products that go out of stock are available for pre-order so you can ensure you get it when the product is back on sale.

  When your basket contains a pre-order product, the entire basket will be delivered together after the last pre-order product becomes available.

• My Bank Account Was Debited But I Haven’t Received a Confirmation Email

  We’re sorry about that. Write to us via email so we can resolve this.

• How Do I Return a Product?

  You have 14 days to return a product starting from the arrival day of your package. Returned items must be unopened and undamaged.

  To return a product, contact our customer service. We will then issue a return label from the same carrier as the shipment of your package. The cost of this label will be deducted from the refund. Once your return is verified and accepted, we’ll refund the payment within 14 days by bank transfer.

• Are My Payments Secure?

  Typology is affiliated with a secure payment system: Stripe.

  This is an SSL-type security system, meaning all your bank data is safely protected. We don’t save your bank information.

• What Precautions Are There for My Products?

  For all our products, be sure to follow the usage instructions and the recommended doses. When in doubt, refer to the product information and listed precautions.